Customer Privacy Statement

At New Horizons Bank, we put our customers first and take pride in offering our customers financial services that meet their individual needs. We appreciate the trust our customers have in New Horizons Bank and place the highest priority on our customers' privacy. As a New Horizons Bank customer, you can count on responsible treatment of any personal information you share with us.

Privacy Policy Statement
Use, Collection and Retention of Customer Information
Your relationship is important to us, and we're committed to providing you with the best service possible. To do that, we use, collect and retain information about you and your account to keep you informed about the many financial services, products and benefits available to you as a New Horizons Bank customer—and to provide you the ability to manage your finances most effectively.

Maintenance of Accurate Information
New Horizons Bank has established procedures to ensure our customer's financial information is accurate, current and complete in accordance with reasonable business standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.

Limiting Employee Access to Information
Each New Horizons Bank employee is required to follow our Company's "Code of Conduct," which states that all customer information is considered private and privileged and is to be used solely for the purpose of providing you with the finest service available. Access to personally identifiable information about you is limited to those employees who have a specific business reason to know such information. Our employees are educated and trained on the importance of confidentiality and privacy of customer information.

Protection of Information by Established Security Procedures
New Horizons Bank maintains security standards and procedures to help prevent unauthorized access to confidential customer information. We update and test our technology to improve the protection of our customer information and to assure the integrity of our information.

Restrictions on the Disclosure of Account Information
New Horizons Bank pledges not to reveal specific information about your accounts, or other information that would personally identify you, to those outside the New Horizons Bank organization for their independent use unless:

1) The information is necessary to help complete a transaction you requested.

2) You request or authorize that the information be revealed.

3) The disclosure is required or allowed by law; or

4) The information is provided to a reputable credit bureau or similar information‑reporting agency.

Maintaining the Customer's Privacy in Business Relationships outside Our Organization
New Horizons Bank does not release specific information about customer accounts or other personally identifiable information to unaffiliated third parties for their independent use. We expect the companies that we select as our business partners to honor our privacy principles in the handling of customer information. It is sometimes necessary to provide personally identifiable information about you to a party outside our organization. Some examples are when we hire a vendor or service company to prepare your account statements or to provide support for one or more of our products or services. When we work with outside businesses or companies, these vendors agree to safeguard your personal and confidential information, and these vendors must abide by applicable law. If a vendor is hired to use your information for marketing purposes, we will disclose this to you in advance and give you the opportunity to "opt out", in which case your information would not be provided to the vendor for marketing purposes.

Disclosing Our Privacy Commitment to Our Customers
At New Horizons Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how New Horizons Bank protects your confidential information, please contact us at 706‑515‑2265 or write us at P.O. Box 430, East Ellijay, GA 30539.